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Hi Chawakorn,
Thank you for your email and for your time on the phone earlier today.
I have confirmed with Jesse, the supervisor from FIXD Trade Group, that only the affected bedroom will be inaccessible during the repair works. You will still be able to use the living area throughout the process. Access will only be required through the apartment entrance to the affected bedroom, not the living area.
As previously advised in our correspondence in June (refer to attached), the affected bedroom is required to be vacant for these works. This is not short notice, however we understand this may have been overlooked.
FIXD has confirmed that their next scheduled visit will be on 9 September 2025 to undertake mould remediation. To allow this work to proceed as scheduled, please ensure the bedroom is fully vacated before this date. You may wish to use the weekend to relocate your bed, mattress, and belongings into the living area, which remains available for your use.
In response to your question about where you are expected to stay during the works: the repairs to the bedroom do not make the property uninhabitable. While the owner understands that this will be inconvenient, you are able to use the living area both during the day and at night throughout this period. If you feel you require alternative accommodation, you may arrange this yourself at your own cost. Should you wish to claim compensation for alternative accommodation, you would need to justify why the living area could not reasonably be used during this time. The owner has advised that she does not agree to compensation for alternative accommodation, so any claim would need to be considered and determined by a VCAT member.
As a valid Notice of Entry has been issued, if access is not allowed for FIXD to complete the works, the owner may issue a Breach Notice and make an application to VCAT for a compliance order. I strongly recommend complying so the repairs can be completed as soon as possible, and any compensation you may wish to claim can then be discussed after the works are finalised. Please also note that each time FIXD attends and is denied access, a charge is incurred to the owner which may be passed on to you. FIXD has instructed that the bedroom must be fully vacant (completely empty) before works commence. This includes removing all personal belongings, furniture, and items stored in the wardrobe. Leaving any items in the room risks contamination or damage and may prevent the works from proceeding.
For your reference:
• Scope of works and schedule are set out in the Notice of Entry already provided, and in the previous email (refer to attached)
• On-site contact details were provided in our email dated 4 July 2025 at 5:50pm. Please ensure the affected bedroom is fully vacant before 9 September 2025 so that the repair works can proceed without further delay. Kind Regards, Shaun Young Relationship Manager M 0492 847 287 P 03 9818 8991 A 33 Camberwell Road, Hawthorn East VIC 3123 | 
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On 4/09/2025 9:47 PM, Chawakorn Kamnuansil <ck.chawakorn@gmail.com> wrote: *Edit 3 September not 4 September
Shaun,
You never answered the main question: how am I supposed to live while your works run. You had months. No answer.
Your latest email orders me, with one day’s notice, to clear my bedroom myself, with no accommodation or storage, and claims this is “in line with the notice” and “confirmed by VCAT.” That is inaccurate.
On 4 September the worker attended and said he could not commence because your office gave me no instructions. He also explained the works are major and will run over multiple days with dust, noise, and equipment operating continuously. He asked where I am expected to live during that period, because using the living room is not viable while the bedroom is a work site. In these conditions there was no safe or workable way to start, so nothing was done and my day was wasted.
Stop shifting your planning gap onto the tenant with threats of call-out fees. Stop calling your disorganization “my non-cooperation. I will not relocate belongings or vacate my bedroom without lawful basis and proper arrangements for habitability.
If you intend to proceed, send a written plan first: scope, schedule, on-site contact, and how my occupation and belongings are managed. Without that, do not send workers. Stop wasting my time.
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Hi Chawakorn & Podjana, I hope you are both well. As outlined in the notice of entry previously provided, this serves as the appropriate work order, which was also confirmed by the VCAT member at the hearing. To allow the repairs to be carried out safely and efficiently, we kindly ask that all personal items are removed from the bedroom prior to the works commencing. This is important to protect your belongings from any potential damage and because the trades will be working with materials that may present hazards. For safety reasons, you must not be present in the room while the works are underway. The trades are scheduled to attend tomorrow in line with the notice of entry. If access is not provided and the items are not removed, this may result in a breach notice being issued to VCAT, which could lead to a compliance order. In addition, as trades have not been able to fully access the property on previous occasions, please note that any call-out fees incurred will need to be passed on to you. We are eager to have these repairs completed as quickly and smoothly as possible and greatly appreciate your cooperation in helping this process run without further delays. Kind regards, Shaun Young Relationship Manager M 0492 847 287 P 03 9818 8991 A 33 Camberwell Road, Hawthorn East VIC 3123 | ![]()
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If you have any feedback regarding my service, please feel free to contact my manager. Jamie Ong (Head of Property Management) jamie.ong@areal.com.au
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